Conflict of Interest Management

Conflicts of interest are inevitable in business — but how you manage them defines your professionalism. This course helps you identify potential conflicts early, make transparent and ethical decisions, and maintain trust with clients and colleagues. Learn practical strategies to safeguard both your reputation and your organization’s integrity.

20 - 25 minutes

Certificate Included

Global

Description

This interactive course explores the complexities of managing conflicts of interest in financial services. Through practical examples and scenarios, learners will understand how personal relationships, gifts, side businesses, or trading activities can compromise fairness and integrity. The course builds awareness of ethical decision-making, regulatory expectations, and proactive conflict management to maintain transparency and trust.

What will you learn?

Module 1 – Understanding Conflicts of Interest
Learn what constitutes a conflict of interest, why managing them is essential, and the distinctions between actual, potential, and perceived conflicts.
Module 2 – Gifts and Entertainment
Understand when gifts or hospitality can create bias, and apply principles of transparency, proportionality, timing, approval, and recordkeeping to manage them responsibly.
Module 3 – Outside Business Interests
Identify and disclose external activities—such as directorships, investments, or side businesses—that could conflict with your organization’s work.
Module 4 – Personal Account Dealing and Insider Knowledge
Explore how personal trading and access to insider information can lead to conflicts or regulatory breaches, and apply best practices such as pre-clearance and trade reporting.
Module 5 – Best Practices and Ethical Culture
Learn how to foster an ethical workplace by proactively identifying, disclosing, and documenting conflicts, promoting transparency, and supporting a culture of accountability.